Useful phrases for a Formal Email

From BatxJoanot
Jump to navigation Jump to search

Beginning of a letter / email

The first thing you have to do is stating the reason why you are writing. This sometimes implies referring to a previous action or contact.

  • I am writing in connection with…
  • I am writing to enquire about... (i.e. your writing courses)
  • With reference to your advertisement in... (i.e. the Times)
  • With reference to your letter of (i.e. 16 April)
  • Thank you for enquiring about vacancies in your letter of... (i.e. 16 April)

Body of a formal letter / email

Now is the time to get into details.

  • I am very disappointed because…
  • I am sorry to have to inform you that…
  • I wish to complain about...
  • Unfortunately, your product (service) was…
  • On using this product I discovered… faults…
  • According to…, but…
  • Despite my request for…
  • …is not what I expected
  • I am particularly unhappy about…
  • I regret to tell you that I cannot offer you a refund.
  • Please, find enclosed a stamped addressed envelope.
  • Please, could you replace the goods as soon as possible.
  • I would be grateful if you could send me information about your college.
  • Unless this is done, we will be forced to complain to the manager.
  • What would suit me best is…

Ending a formal letter / email

Here you tell the person you are writing what you expect from him or her.

  • I look forward to receiving your email.
  • I hope that we can overcome this difficulty…
  • I hope that this information will help you.
  • Please, feel free to contact me if you have any further questions.
  • I look forward to hearing from you soon.
  • We hope that this has not caused you any inconvenience.