A Formal Email Task

Write a formal letter to complain about one of the situations in page 63 in your textbook.

• Paragraph 1:
  • What you are complaining about. You should provide concrete evidence and be as specific as possible.
• Paragraph 2:
  • Why the company's behaviour is unethical
• Paragraph 3:
  • What actions you are going to take:
• Paragraph 4:
  • What you hope the company will do

Requirements

• Remember this is a formal letter, so you should use a formal register. Even though you are complaining, you should stay calm and be assertive.
• Use the photocopies about formal and informal registers that we discussed in class.
• You will lose marks if you do not use the proper layout. Check that you have, reviewing the exam strategy section in page 62.
• Use at least three phrases from the link below.

Letter of complaint - phrases

Letter of enqury - phrases