A Formal Email Task

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Write a formal letter to complain about one of the situations in page 63 in your textbook.

Formal letter.png
  • Paragraph 1:
    • What you are complaining about. You should provide concrete evidence and be as specific as possible.
  • Paragraph 2:
    • Why the company's behaviour is unethical
  • Paragraph 3:
    • What actions you are going to take:
  • Paragraph 4:
    • What you hope the company will do

Requirements

  • Remember this is a formal letter, so you should use a formal register. Even though you are complaining, you should stay calm and be assertive.
  • Use the photocopies about formal and informal registers that we discussed in class.
  • You will lose marks if you do not use the proper layout. Check that you have, reviewing the exam strategy section in page 62.
  • Use at least three phrases from the link below.

Letter of complaint - phrases

Letter of enqury - phrases